Shipping & Returns
DELIVERY AND SHIPPING OF PRODUCTS
Our Terms Of Shipping Are:
- Shipping is available in Australia and New Zealand. An invoice will be sent to the nominated email address that you enter at checkout
- We endeavour to process orders within 1-2 full business days and aim to have items delivered to you within 2-5 business days.
- Free standard shipping or $7.99 for express shipping in Australia. Flat rate of $9.99 on all orders for New Zealand
- Orders are dispatched within 3-5 business days of receiving your confirmed order/payment.
Change Of Mind Returns
- Unfortunately due to health regulations we cannot accept the return of any of our nutritional Products simply because you have changed your mind. Please choose carefully and ensure that any Product you select is right for you, based on the advice received from your healthcare provider or general practitioner.
- Where required under Australian Consumer Law, Lumila.co Vitamins will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:
- The product is faulty or is not of acceptable quality, or
- The product is unsafe, and
- You can present your online tax invoice or other adequate proof of purchase.
- Lumila.co Vitamins reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
- Lumila.co Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.